Last updated on June 12, 2015.
Welcome to SLASHLOCAL (the slashlocal.com website and SLASHLOCAL mobile app).
By using SLASHLOCAL, you acknowledge having read and understood these Terms and you accept them, and any changes that may be made to them. These Terms are a legally binding contract between you and SLASHLOCAL.
These Terms may be subject to changes, additions or deletions at any time. Any changes will be posted on this page. Changes will be effective upon the posting of the changes. You are responsible for reviewing and becoming familiar with any changes. Your use of SLASHLOCAL following the changes constitutes your acceptance of the updated Terms.
If you don’t agree with these Terms, you may not use SLASHLOCAL. You may however decide to cancel your account at any time.
SLASHLOCAL conducts business from its offices located in Montreal, Canada, but its platform may be used in other locations around the world. Therefore, if you choose to use SLASHLOCAL, you do so on your own initiative and are responsible to comply with the laws applicable to you in your region/country where you conduct business.
You are personally responsible for any products and services you publish as a Seller on SLASHLOCAL, just as you are responsible for all communications you make via SLASHLOCAL. You acknowledge that you have all necessary rights, including intellectual property rights, on all goods and services that you publish as a Seller on SLASHLOCAL.
We make no representation as to the control of any material published on SLASHLOCAL. We are not, and can not be held responsible for the correctness, legality, compliance with intellectual property rules or with the conditions of use of all products and services published by our users.
The marketplace represented by SLASHLOCAL is a community based primarily on trust. We strongly encourage you to gain and merit the confidence of your Buyers by following these rules:
SLASHLOCAL allows you to personalize your sale and communication space and create your image. A good practice is to make full use of the space provided to present information about your store, location, opening hours, your assortment of products and services, promotional items, etc.
Please ensure the accuracy of products and services' listings and that of all information you provide on SLASHLOCAL. Further, please keep in mind that the quality of photos you use to present your assortment is critical to the success of your on-line Store.
We will help you maintain your Buyers' trust through various means (as part of our Service), and also through good customer service practices. Here are some best practices we strongly encourage you to follow:
To maintain the security of our services and the confidence in SLASHLOCAL as an e-commerce platform, and to help you provide the best possible experience for your customers, we are vigilant about orders resulting in a negative experience for Buyers.
As a Seller on SLASHLOCAL, you have access to all the tools that we have designed for you.
When you buy from a Seller on SLASHLOCAL, you directly support an independent local business activity.
To make purchases on SLASHLOCAL, you must be at least 18 years old.
As each Seller is unique, terms of sale and order processing delays vary from one store to another. If you have a question about a product or an order, use the Chat feature to contact the Seller directly from within the SLASHLOCAL website or via the mobile app.
In addition to honoring their own terms and conditions, we ask Sellers to respect the SLASHLOCAL rules and best practices when conducting business and serving customers.
After purchasing an item, you can evaluate and publish your assessment of the buying experience with the respective Seller. If you experience a problem with a purchase or transaction and you are not able to reach an agreement with the Seller, you may email the SLASHLOCAL customer support team at: firstname.lastname@example.org .
To have the best possible shopping experience on SLASHLOCAL, make sure you read and understand the Sellers' terms of sale and the product information provided in their listings.
At any time, SLASHLOCAL may change, suspend or discontinue any part of its Platform or its Services, including the availability of any feature, database or content.
We may also impose limits on certain items or restrict the access to certain sections of our platform without prior notice and without liability.
When you create an account on SLASHLOCAL, you must choose a username and a strong password. You must not:
(i) select or use an identifier of another person with the intent to impersonate that person;
(ii) use the identifier of another person without his authorization;
(iii) use an identifier that SLASHLOCAL, in its sole discretion, deems inappropriate.
To sell items the user who registers on SLASHLOCAL must also create an account on Stripe, the payments operator we chose to work with SLASHLOCAL. Stripe is a renowned American company, whose mission is to enable individuals and businesses to accept payments on the Internet. Stripe focuses specifically to provide the technical services, fraud prevention, and banking infrastructure, required to operate the on-line payment systems.
When you use SLASHLOCAL, you are responsible for maintaining the confidentiality of your account and your password, and you assume the responsibility for all transactions in your account. You are responsible for any use of your account on SLASHLOCAL and we cannot be held responsible for any unauthorized use of your account or for any loss or damage resulting from non-compliance with the security measures set forth in this section. Thus, you agree to notify us as soon as possible by email ( email@example.com ), of any actual or alleged use of your account by a third party, or of any known or suspected breach of security to your account.
Sellers on SLASHLOCAL can publish products and services for children, but these products and services are published for sale to adults who can use a credit card or other permitted payment method. If you have not yet reached the age of majority in your country, you can use SLASHLOCAL only with the involvement of a parent or guardian.
Regarding the legal age of SLASHLOCAL users: we reserve the right to refuse to serve a customer, terminate accounts, remove or edit site content, or cancel orders at our sole discretion.
When using a SLASHLOCAL Service or when you contact us by email or otherwise, you agree to receive emails from us. We will contact you by email or by posting notices on the SLASHLOCAL website. You acknowledge that all agreements, notices and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Furthermore, you cannot use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.
On SLASHLOCAL, we ask members to respect the privacy of others and their personal information. Do not post personal information of another member without their explicit consent, and use discretion when you publish your own personal information.
Some examples of personal information: full names, home addresses or other physical addresses, email addresses or other contact information, phone numbers, credit card or social security numbers, or content extracted from emails or private conversations with another member or employee of SLASHLOCAL.
Members SLASHLOCAL users are encouraged to share information and interact. In this regard, any exchange of information made on SLASHLOCAL must comply with the following rules:
If you publish content, you grant SLASHLOCAL a nonexclusive, royalty-free, perpetual, irrevocable and fully transferable licence to use such content worldwide, in any media.
SLASHLOCAL assumes no liability whatsoever in connection with any content posted by you or by a third party. We reserve the right, in our sole discretion, to not publish or to remove any material posted by a user of SLASHLOCAL services
Companies other than SLASHLOCAL operate stores, provide services or provide goods and services over SLASHLOCAL. We cannot be held responsible to examine, evaluate or guarantee the accuracy of information provided by these companies or individuals. SLASHLOCAL cannot be held liable for the actions, products and third party content. We strongly recommend that you read and understand their terms of sale.
The SLASHLOCAL mobile app and website may contain links to third party websites. Activating these links may have you leave the SLASHLOCAL Platform. Know that we have no control over third party websites. They are managed entirely by third parties and we are not able to make any statement whatsoever as to the quality or overall content thereof, nor regarding the quality of products or the transactional security of those services. The fact that third party sites are listed on SLASHLOCAL should in no way be interpreted as an endorsement from us or binding in any way our liability.
We can under no circumstances be held liable for any damages incurred by the use of these sites. All complaints about third party sites should be forwarded to the administrators of those sites.
Trademarks and logos used or displayed on SLASHLOCAL may be registered or not by DEVLINEA Inc. or by third parties. Nothing on the SLASHLOCAL platform can be construed to allow, directly or indirectly, the use of such trademarks or logos without the prior written permission of their owner. Without limiting the generality of the preceding statement, it is prohibited to reproduce the trademarks and logos displayed on the SLASHLOCAL platform for commercial or advertising purposes or to increase the volume of visitors to your site.
All elements on the SLASHLOCAL platform (including, without limitation, text, articles, photographs, images, illustrations, audio and video excerpts, software, etc.) are protected by copyright and are owned by or licensed to SLASHLOCAL or the third party acting as the content provider. Unless clearly stated as exceptions, no element of the SLASHLOCAL platform shall be construed as granting you any right whatsoever with regard to the intellectual property of SLASHLOCAL or a third party.
You may not copy, reproduce, modify, publish, broadcast, distribute, participate in the transfer or sale of, create new products or services from, translate, download, license or in any way exploit, any item published on the SLASHLOCAL platform (including any software), in whole or in part. Thus, any use, or attempted use, names, identities, addresses, emails and/or automated systems or programs, macros, scripts, robot or other systems or programs to register or participate in some other way, or to disrupt the use of the SLASHLOCAL platform is prohibited and will automatically result in the closure, without notice, of the infringing SLASHLOCAL user account and could result in prosecution in a court of law.
Trademarks and Patents
Additional Terms for SLASHLOCAL Software
In addition to these Terms and Conditions, the terms below apply to all software (including any updates or upgrades to software and any related documentation) that we make available to you at any time during your use of SLASHLOCAL.
Using the SLASHLOCAL Software
Prohibition on Reverse Engineering
All products and services can be marketed on SLASHLOCAL, with some exclusions.
Certain categories of products or services cannot be marketed on SLASHLOCAL because they have beed identified by Stripe, our payment partner operator. Note that many of these exclusions are also directly imposed by the card operators network or by suppliers or operators of banking solutions.
The following list identifies lines of business, products and services that are excluded from SLASHLOCAL. If you have questions regarding the legitimacy of your product and services on SLASHLOCAL, feel free to contact us ( firstname.lastname@example.org ) to ensure the compliance of your offer.
List of business practices and product or service categories that are excluded on SLASHLOCAL and that you, as a SLASHLOCAL User, agree to abide by
The previous exclusion list may change over time, depending on changes in laws, for example. We reserve the right to refuse the marketing of any products and services it deems not consistent with its corporate values or those of his community.
To the exclusions identified above, one must also add all the goods and services whose distribution has been deemed illegal by country. Thus, the exclusion list varies in accordance with the country where transactions are being conducted via SLASHLOCAL.
Honesty is important for SLASHLOCAL and for our community. We ask vendors to give an accurate representation of themselves, their activities and their products and services. On SLASHLOCAL, vendors are required to validate that their products and services are properly represented.
We perform regular audits to ensure that sellers who use SLASHLOCAL represent their assortment of products and services with the highest possible accuracy. However, we do not guarantee that the description of businesses, products and services or any other content on SLASHLOCAL are accurate, complete, reliable, current, or error-free.
In this regard, we may contact the Sellers in violation of these terms to help them align their practices in accordance with these terms. We can also close the SLASHLOCAL accounts of Sellers who do not respect the rules of the web site and our community.
We also reserve the right to delete the descriptions of products or services that do not meet the desired criteria for quality or whose sale is prohibited.
If a product or service published by a Seller on SLASHLOCAL does not conform to its description, your only recourse is to settle the dispute directly with the merchant in order to aim for a refund or an agreement related to the policies of that Seller.
The prices of goods and services displayed on SLASHLOCAL are determined by Sellers using SLASHLOCAL.
Prices shown are final. The inclusion or not of taxes in the advertised price is under the seller's responsibility and must comply with the local legislation applicable to the place of business.
The amount of each purchase is deducted from the payment card when ordering, then debited when the Seller completes the order and the products can be picked up by the Buyer, or the services be rendered to the Buyer.
Service charges apply to the users of the platform who wish to sell products and services.
A monthly amount may be required depending on the amount of “advertising space” used by a vendor to display and sell its products and services. In this regard, various service plans are provided at most favorable rates. Click here to see the Plans and Pricing
When users make sales directly on SLASHLOCAL, the service fee is deducted from the amount of each individual transaction. The transaction fee corresponds to a percentage of 3.9% (of which 2.9% is the fee Stripe charges for electronic payments and of which 1% is the SLASHLOCAL fee) plus a fixed fee of 30 ¢ per transaction (also charged by Stripe). Note that the Stripe transaction fees may vary depending on the country or the payment method used.
We reserve the right to change the fees for using the SLASHLOCAL platform. If we have to charge new fees for access to any section of the Platform or Services, we will notify users in advance, giving them the opportunity to choose the service options that suit them best.
Provided that you comply with these Terms and pay all applicable fees, Devlinea Inc. and its content providers grant you a limited, non-exclusive, non-transferable, and without any right to grant sub-licenses, authorization to access and use SLASHLOCAL for your personal and / or business activities.
No SLASHLOCAL Service or portion thereof may be reproduced, in whole or in part, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written permission of SLASHLOCAL. You may not frame any trademark, logo or other proprietary information (including graphical and textual elements, page layout, or form) of SLASHLOCAL without express written permission. You may not use meta tags (meta tags) or any other “hidden text” utilizing the name or SLASHLOCAL trademarks without the express written permission of SLASHLOCAL.
You expressly agree that your use of SLASHLOCAL services is at your sole risk. To the fullest extent permitted by applicable law, SLASHLOCAL is exempt of any warranty or condition, express or implied, (including implied warranties of title, merchantability and fitness for a particular purpose).
The laws of some states, including the law on consumer protection in Quebec, do not allow the exclusion of implied warranties or conditions and the exclusion or limitation of liability for certain damages. If these laws apply to you, some of the exemptions, exclusions or limitations below may not apply to you, and you may have other rights.
SLASHLOCAL and all information, content, items, products (including software) and other services included therein are provided on an 'as is' and 'as available' basis, unless specific written indication to the contrary.
Devlinea Inc. does not guarantee the absence of viruses or other harmful components in SLASHLOCAL services in the information, content, items, products (including software) or other services included in SLASHLOCAL or the services that are made available to you through these, on its servers, electronic communications or electronic mail from SLASHLOCAL.
Devlinea Inc. assumes no responsibility for any error that may be found on its platform. SLASHLOCAL and any third party providing content on the Platform, their related companies, officers, employees, representatives or agents shall in no event be liable for any damages directly or indirectly related to the use of the Platform including loss data or loss of profits due to the use of the elements of said sites, errors or omissions contained in the items or the inability to use these items, especially for technical failures of networks, servers or providers or any other problems resulting directly or indirectly from a virus, a worm, a bug including, but not limited to, traffic congestion on the Internet or a website or a combination of both.
You may terminate your SLASHLOCAL account by sending a request by email at the following address: email@example.com
SLASHLOCAL may, at its sole discretion, terminate or suspend your account in part of the Platform or in whole, for any reason, including, without limitation, failure to comply with these conditions.
For all correspondence, please use the following email address: firstname.lastname@example.org